This is Therapy That Works’ privacy policy that explains how our organisation uses the personal data we collect from you when you use our website.
What data do we collect?
Therapy That Works collects the following data:
- Personal identification information (name, email address, phone number, etc.)
- Topics of interest on our website
- The sections on our website you have visited
How do we collect your data?
You directly provide Therapy That Works with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products and services
- Voluntarily complete a customer survey and provide feedback on any of our message boards or via email
- Use or view our website via your browser’s cookies
Therapy That Works company may also receive the data indirectly from the following sources:
- Facebook Ads
- Google Ads
- Instagram advertising
- Google Analytics
- Website contact forms
- Website newsletter subscriptions
How will we use your data?
Therapy That Works collects your data so that we can:
- Process your order and manage your account
- Email you with special offers of our products and services we think you might like
If you agree, Therapy That Works will share your data with selected in-house partner companies so that they may offer you their products and services.
- Clarity Counselling
- Epic Love
When Therapy That Works processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Therapy That Works securely stores your data at its secure servers with their hosts.
Therapy That Works will keep your data for 5 years once you have become inactive. Once this time period has expired, we will delete your data.
Marketing
Therapy That Works would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies:
- Clarity Counselling
- Epic Love
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Therapy That Works from contacting you for marketing purposes or giving your data to other members of our company group.
If you no longer wish to be contacted, please email Marlena Tillhon MSc directly via the contact form on the website or by emailing [email protected]
What are your data protection rights?
Therapy That Works would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – you have the right to request Therapy That Works for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – you have the right to request our company to correct any information you believe is inaccurate. You also have the right to request Therapy That Works to complete or amend any information you believe to be incomplete.
The right to erasure – you have the right to request that Therapy That Works erase your personal data, under certain conditions. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
The right to restrict processing – you have the right to object to Therapy That Works’ processing of your personal data, under certain conditions.
The right to data portability – you have the right to request that Therapy That Works transfers the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email [email protected]
Alternatively, you may write to us: Therapy That Works, The Trinity, George Street, Burton-on-Trent, Staffordshire, DE14 1DP
What are cookies?
Cookies are text files that are placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org
How do we use cookies?
Our company uses cookies in a range of ways to improve your experience on our website, including:
- keeping you signed in
- understanding how to use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – our company uses these cookies so that we recognise you on our website and remember you previously selected preferences. These include what language you prefer and location you are in. A mix of first party and third-party cookies are used.
Advertising – our company uses these cookies to collect information about your visit to our website, the content you viewed, links you followed and information about your browser, device, and your IP address. Our company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
How do we manage your cookies?
You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Privacy policies of other websites
The Therapy That Works website contains links to the website. Our privacy policy applies only to our website, so if you click on the link to another website, you should read the privacy policy.
Changes to our privacy policy
Our company keeps its privacy policy, which is regularly reviewed, on this website and also places any update on here. This privacy policy was last updated on 15 March 2024.
How to contact us
If you have any questions about Therapy That Works’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: [email protected]
Or write to us at the following address: Therapy That Works, The Trinity, George Street, Burton-on-Trent, Staffordshire, DE14 1DP
How to contact the appropriate authority
Should you wish to report a complaint if you feel that Therapy That Works has not addressed your concerns in a satisfactory manner, you may contact the Information Commissioner’s Office.
Address: Wycliffe House, Water Ln, Wilmslow SK9 5AF